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Where can I get more support?
Questions and support requests can be sent to the OCHA Platforms and Content Support Team at support@unocha.org.
I created a new entry/content but it is not appearing in my SitRep.
Are you in the correct work space?
Entries created in the DSR Training space will only appear in the DSR Training space.
Entries created in the production Digital Situation Report space will only appear there.
VisitSwitching Work Spaces for instructions on how to move from The DSR Training space to the Digital Situation Report space (and vice versa).
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Did you add your entry through your SitRep or through the home page?
Entries created using the “Add entry” button on the home page are not automatically linked to your DSR. You can add the entry to your report by using the Link existing entries option on your DSR.
What happens to the Flash Update after the time expires?
Flash Updates remain in the CMS as published but will not appear on your SitRep after the time (selected when the update was created) has expired.
Can I change where the image appears in my article?
At this time, all images added to the Article appear on the right hand side. They are also automatically resized to conform to the space.
How do I add team member to our Contentful account?
Send a request to the DSR Team with the name and UN email address of the individual you would like to add to your account. After they have created a LastPass account, the Contentful information will be shared with them. Please note that there are no roles assigned in Contentful. All users have the same capabilities.
How do I remove a team member from our Contentful account?
Send a request to the DSR Team with the name and UN email address of the individual you would like to remove from your account.
I’m having trouble publishing my Digital SitRep.
Do you receive a “Validation failed” error message?
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Duplication and creating new Situation Reports from scratch is not recommended. Content should be edited and updated from the existing SitRep. Offices should not have more than one SitRep unless they are providing SitReps in multiple languages.
I’m having trouble previewing my Digital SitRep.
Do you receive a log in request?
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Check your SitRep for missing or unpublished information such as Key Figures. The missing items may not be marked with an error message so please check carefully. Contact the DSR team for further assistance.
How do I change the layout of my Digital SitRep?
All Digital SitReps follow a similar layout design. Sidebars and other elements which disrupt the current layout cannot be added at this time. DSR owners should provide the minimum (Highlights, Key Image, Key Figures, Funding, and Contact).
If you have ideas or requests for features, please contact the DSR team.
Our office has SitReps in multiple languages. Is there a way to filter by language?
Yes! Contentful provides multiple filtering options.
Confirm that you are in the Digital Situation Report space.
Click “Situation Reports by Language” in the left sidebar.
The content area will filter to display only Situation Reports. A new “Language” “Language” column is added to the content area.
(optional) You can type your country name in the top search box for more filtering.
