Introducing DLP: a tool to help screen for and manage sensitive data 

As part of its role in managing HDX, the Centre is aware of various types of sensitive data collected and used by our partners to meet needs in humanitarian operations. While organisations are not allowed to share personally identifiable information (PII) on HDX, they can share survey or needs assessment data which may (or may not) be sensitive due to the risk of re-identifying people and their locations. The HDX team manually reviews every dataset uploaded to the platform as part of a standard quality assurance (QA) process. As the platform has scaled and the range of data types shared by partners has expanded, screening for and identifying potentially sensitive, high-risk data has become more challenging. 

To improve this process, we have integrated a detection tool from Google called Cloud Data Loss Prevention (DLP) into our screening process. Our goal is to screen all data uploaded to HDX for PII and non-personal sensitive data. By using DLP, we are able to quickly scan the entire data file for different attributes (e.g. column headers that may indicate the presence of sensitive data) and identify potentially sensitive information. Datasets flagged as sensitive based on our criteria are marked ‘under review’ in the public interface of HDX and made inaccessible until the HDX team completes a manual review of the data. Over time, we will refine our use of DLP based on its performance, adding or removing key attributes to improve the detection of different forms of sensitive data. 

The goal of this document is to provide an overview of DLP based on our experience. We specifically focus on identifying a use case for DLP, customizing DLP scans, testing DLP, and interpreting the results of DLP scans. We will continue to update this document based on what we learn in order to help other organisations integrate DLP or similar tools for screening humanitarian data into their own workflow.  

NB: Google maintains extensive documentation of DLP that serves as a helpful technical resource when getting started. Our documentation supplements and contextualizes that resource by presenting a humanitarian use case of DLP. See “Annex: Navigating the official Google DLP documentation” at the end of this document for some tips on how to find what you’re looking for.

Preparing DLP: identify a use case and plan how to add DLP to your workflow

Google Cloud Data Loss Prevention (DLP) is a service designed to discover, classify, and protect sensitive information. It provides the ability to: 

• use over 120 built-in information type detectors – known as ‘infoTypes' – to identify sensitive data, and to define custom infoTypes using dictionaries, regular expressions, and contextual rules

• detect sensitive data in various formats: text, structured text (e.g. tables), storage repositories, and even images

• apply de-identification techniques and re-identification risk analyses to the data 

Organisations should consider which of these capabilities is most relevant to their existing data management process before proceeding with DLP. While it may seem obvious, it is important to clearly describe the way(s) in which you expect DLP to improve your data management workflow before initiating the process to customize, deploy, and interpret the results of DLP.

Because the Centre already has a process and tool in place for assessing the risk of re-identification and applying disclosure control techniques to datasets (learn more on the SDC page), we chose to use DLP only for detection and classification of sensitive information. 

The diagram below shows how the Centre has integrated DLP into its standard QA process:

Open

Customizing DLP: choose and create infoTypes for humanitarian contexts 

Standard infoTypes: built-in detection mechanisms

Cloud DLP provides a set of over 120 built-in information types – known as ‘infoTypes’ – to define the sensitive data it can detect in a resource. There are both global infoTypes and country-specific infoTypes. For example, Location and Gender are global infoTypes, and France_Passport is a country-specific infoType that detects French passport numbers. Google maintains a list of all its built-in infoTypes here. 

The first step in preparing a DLP scan is to choose a relevant set of standard infoTypes for your use case. The Centre has used the following global infoTypes in its scans: AGE, CREDIT_CARD_NUMBER, DATE, DATE_OF_BIRTH, EMAIL_ADDRESS, ETHNIC_GROUP, GENDER, GENERIC_ID, ICD10_CODE, ICD9_CODE, IMEI_HARDWARE_ID, LOCATION, MEDICAL_TERM, ORGANIZATION_NAME, PERSON_NAME, PHONE_NUMBER, STREET_ADDRESS, and URL.

The Google DLP team controls the standard infoType detectors, meaning they may update them or add new ones periodically. In order to monitor these externally unavailable changes, the Centre recommends that organisations create a benchmark file to test at regular intervals.

Custom infoTypes: personalized detection mechanisms

While standard infoTypes are useful in certain contexts, custom infoTypes allow humanitarian organizations to specify and detect potentially sensitive keywords associated with affected people, humanitarian actors and/or a response. 

Typically, custom infoTypes are dictionaries (e.g. text files containing lists of words or phrases, with each new line treated as its own unit). DLP only matches alphanumeric characters, so all special characters are treated as whitespace. For example, “household size” will match “household size,” “household-size,” and “household_size.” Dictionary words are case-insensitive.

Custom infoTypes may also be regular expressions, enabling DLP to detect matches based on regular expression patterns.  

The Centre has created a set of twelve custom infoTypes:

The dictionary infoTypes are set up to match two types of information: the column names of key variables and the values of each key variable. For example, SPOKEN_LANGUAGE matches “mother tongue” and “language” as well as specific language names. Similarly, MARITAL_STATUS matches the term “marital status” as well as “married” and “widowed.”

Unlike the standard infoTypes, the custom infoTypes must be maintained by your organisation. Some custom infoTypes are essentially complete from the outset; others may require updates over time as your organisation learns and adapts. Over time, the Centre will refine its use of DLP by adding, updating, or removing custom infoTypes to improve the detection of different forms of sensitive data. 

Testing and Refining DLP: assess the suitability of the results for your use case

Once an organisation has selected standard infoTypes and created custom infoTypes to use in their scans, it is time to test and refine DLP to make sure the output meets their requirements.

Given data input, DLP returns details about 1) the infoTypes detected in the text; 2) a likelihood, ranging from VERY_UNLIKELY to VERY_LIKELY with default POSSIBLE, that indicates how likely it is that the data matches the given infoType; and 3) a quote, which is the actual string of data identified as the infoType.

Over the course of 4 months, the Centre conducted 6 rounds of testing on a set of 70 sensitive datasets and 70 placebo datasets. This testing strategy is not necessarily universal; organisations should focus on the DLP capabilities most relevant to their existing data management process. However, we recommend answering two key questions before deploying DLP:

• Can DLP detect all or most types of sensitive data that we encounter in our existing data management process?

• How accurately do the detected infoTypes from a scan match the PII and key variables we are trying to catch? 

While the answers may seem obvious from an initial glance at the infoType descriptions, we found it crucial to observe DLP’s detection mechanisms in detail. For example, when using the LAST_NAME infoType in early stages of testing, we looked at the quotes and discovered it was flagging refugee camp names along with actual surnames. The infoType was not accurately matching the variable we intended to catch. Because microdata uploaded to HDX frequently contains camp names, we decided that the LAST_NAME infoType was not particularly helpful to include in the Centre’s scans. Additionally, we expected the LOCATION infoType to detect GPS coordinates, but found that it did not. In other words, DLP did not initially detect a type of sensitive data we were looking for. In response, we adjusted our initial assumptions and created a custom infoType to detect longitude and latitude coordinates.

Organisations may ultimately differ from the Centre in their findings, but these types of contextual observations and decisions in light of the two key questions are what define a robust testing process for DLP. Accordingly, the process should draw upon cross-functional expertise from teams across your organisation, not just the data scientists. At the Centre, the Development team managed the technical details of DLP while both the Data Partnerships and the Data Responsibility teams analyzed the outputs of the scans.

Interpreting and Using the Output of DLP: develop actionable criteria for classifying data as sensitive

Even once an organisation is confident that DLP accurately detects the types of sensitive data present in their context, the output of a DLP scan alone does not determine whether a given dataset is sensitive. Ultimately, each organisation needs to define their own criteria for interpreting the DLP output (e.g. does the presence of a single instance of an infoType mean a dataset is sensitive?)

Depending on the number of standard and custom infoTypes included in the inspection, the raw output of a DLP scan may comprise anywhere from zero to millions of detected matches. On average, it took our team 48 hours to review the full results of our test scans, which included 70 sensitive datasets and 70 placebo datasets. While reviewing the results for the scan of a single dataset would take much less time, this process still proved onerous and was non-conducive to our use case of reaching a binary decision about a dataset’s sensitivity. Based on this difficulty, we proceeded to explore whether we could create a complementary tool or algorithm to classify a dataset as sensitive using the training data generated through DLP testing.

A machine learning approach

To interpret the output of a DLP inspection scan, the Centre has developed a robust model that averages the results of a random forest model, a generalized linear model, and a gradient boosting model to predict the possibility that a dataset is sensitive or non-sensitive. We generated the training data for this model from our most recent round of testing on 70 sensitive datasets and 70 placebo datasets. The model uses detected infoTypes, likelihoods, and quotes as the main elements in its analysis. 

When a new resource is uploaded to HDX, the output of the DLP scan is used by the model to predict the probability that the dataset is sensitive. The HDX team then manually reviews the new datasets for sensitivity and accordingly accepts or rejects the model’s classification. 

As the model is used to classify more and more datasets, its prediction values should become more and more accurate. If we start to see higher levels of error – e.g. if the QA officer often disagrees with the model’s classification of sensitivity – we will revisit our DLP testing process, may reevaluate our use of certain standard and custom infoTypes, and will retrain the model accordingly. 

In this way, we will refine our use of DLP over time based on its performance. We will continue to update this document based on what we learn.

Annex: Navigating the official Google DLP documentation 

Google maintains extensive documentation of Cloud DLP, including quickstart guides, references, and code samples. The links below provide a simple way to navigate that documentation and assess which capabilities are relevant in your organization’s context.

Inspection

• Of text strings

• Of structured text, like tables

• Of images

Redaction

• Replace any sensitive data (any chosen infoTypes) with placeholder text 

De-identification

• Techniques include: 

  • Masking sensitive data by partially or fully replacing characters with a symbol, such as an asterisk (*) or hash (#)

  • Replacing each instance of sensitive data with a token, or surrogate, string

  • Encrypting and replacing sensitive data using a randomly generated or pre-determined key

• Within structured text (tabular data): 

  • Scan a single column for a certain data type instead of the entire table structure

  • Transform a single column

    • e.g. bucketing a column of scores into increments of 10

  • Transform a column based on the value of another

    • e.g. redacting a score for all beneficiaries over age 89 

  • Anonymize all instances of an infoType in a column 

  • Remove/suppress a row entirely based on the content that appears in any column

    • e.g. hide all rows pertaining to beneficiaries over age 89

  • Transform findings only when specific conditions are met on another field 

    • e.g. redact PERSON_NAME if the value in AGE column > 89

  • Transform findings using a cryptographic hash transformation 

Risk analysis

• 4 techniques to quantify the level of risk associated with a dataset: 

• k-anonymity: A property of a dataset that indicates the re-identifiability of its records. 

• l-diversity: An extension of k-anonymity that additionally measures the diversity of sensitive values for each column in which they occur. 

• k-map: Computes re-identifiability risk by comparing a given de-identified dataset of subjects with a larger re-identification—or "attack"—dataset. 

• Delta-presence (δ-presence): Estimates the probability that a given user in a larger population is present in the dataset. 

Acknowledgement: The Centre’s work to develop an improved technical infrastructure for the management of sensitive data on HDX was made possible with support from the Directorate-General for European Civil Protection and Humanitarian Aid Operations (DG ECHO). Development of this technical documentation was supported through the United Kingdom Foreign, Commonwealth and Development Office (FCDO)’s COVIDAction programme. 

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