Inside each FAQ via WP we can update only the sections and the answers associated with them. Some FAQs don’t have sections: Data licenses and Terms of Service.
Bellow is an example of what is editable:
Prerequisites of editing the FAQ
Login to Strattic
Click on the site you want to edit (either HDX Centre or HDX Centre Dev) and hit “Edit in WP”
Login to WP
Go to the FAQs plugin in the left side menu
How can I change an Answer?
Select All FAQs
Search for the Answer you want to edit (eg. “What if I forget my username and password?” from the “Getting Started” category)
Click on the Answer link
Edit the Answer and hit Update
If you need to change categories check the guide on how to add a new Answer on the section where how to set the category is described.
How can I add a new Category?
Eg. let’s add a new category in the Main FAQ under Sensitive Data called “Where can I find the sensitive data types?”
Select “FAQ Categories”
In the “Add new Category” fill the Name (title of the answer)
The “Slug” needs to be prefixed with the FAQs prefix (eg. for Main FAQ is “hdx-faq-”, for Resources for Developers is “hdx-resources-devs”, etc), you can quickly see the prefix by checking the main category and it’s children in the right side where all categories are listed:
After you find the prefix (in our case “hdx-faq-”) complete the slug with words from the title (in our case “hdx-faq-where-sensitive-data-types“)
Choose the Parent FAQ Category, HDX FAQ in our case
It should look like:
Hit “Add New FAQ Category”
How can I add a new Answer?
Eg. let’s add a new answer in the Main FAQ under Getting started called “What if I forget my username and password?”
Select Add New FAQ
Fill in Title, Content
When choosing the FAQ Categories be sure to select the category corresponding to the section where the Answer should be.
(note) If you are adding an Answer to a FAQ without sections (eg. HDX Terms of Service) you will see a default category called the same as the FAQ name + Content and in brackets (eg. “[HDX Terms of Service Content]”
After choosing just the relevant category (only one checkbox checked), you can hit the “Publish” button
How do I publish the changes so I can see them on HDX?