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We're about halfway through our project of reviewing HDX email workflows. As of today, incoming emails are handled as follows:
| Source | Routing | Workflow/Next Steps |
|---|---|---|
| Message sent to centrehumdata@un.org | Appears in un.org Outlook for Sarah, Javier, CJ, Stuart, Becky, and Kareem | If no response/handling from a team lead within 48 hours, Becky to request handling from relevant person. |
| Message sent to hdx@un.org | Appears in un.org Outlook for Sarah, Javier, Ahmadou Dicko, Joseph, Godfrey, Dan, Kareem, and Becky | DPT (usually Godfrey but currently Joseph Marindi) typically responds within 48 hours. If no response within one week, Becky to request handling from relevant person. |
| Message sent to hdx.feedback@gmail.com | Forwards to hdx@un.org. | We're scrubbing all references to this email address online and no new outgoing messages should be sent from Gmail. Over the long term we will look to eliminate this address completely. |
| Message sent via HDX FAQ page | Forwarded via SendGrid from noreply@humdata.org to hdx.feedback@gmail.com. | Dan to change routing from hdx.feedback@gmail.com to hdx@un.org. Otherwise unchanged. |
We're also developing SOPs for email handling. Currently we have three:
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For automated outgoing emails we are still reviewing the workflow process. The ones we have collected so far are listed here. CJ Hendrix has commented that several of the automated freshness emails (invalid maintainers, datasets without resources, orgs without admins, others?) are missing and has asked Michael Rans to add them.
This page will be updated as our email review project continues.
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